#Volante reports software#
Software (original version) was a 10 out of 10. Every single one of my vendors worked with me except Volante for immediate needs. I understand you have to pay your bills but your customers need help now, not a year from now and I'm legitimately not using the software.
#Volante reports full#
Policy is pay your bill in full and then next time around, we'll give you a 50% credit on the bill a full year later.
#Volante reports install#
I was very familiar with the use of the product after 9 years and yet install was painful and the 'Trainer ' on site that I paid was not able to solve basic issues. New version purchased in 2019 took simple processes and made them difficult, I've had my system go down a number of times and no one can explain or fix the freezing issue. Used it was almost 9 years and was your biggest advocate. The company is looking internally and externally for a replacement for Brackin, who said he planned to become involved in non-profit or community organisations after he departs from Volante.Original purchase in 2011 was excellent. Volante hired a consulting firm two months ago to hunt for a new CEO, he said.īrackin has been driving company strategy while chief operating officer Hugh Bickerstaff looks after day-to-day operations. Meanwhile, Brackin - who previously indicated his intention to exit the organisation - expected the company to find a replacement for him by Christmas. Bank debt was $20 million, compared with $12 million at 30 June 2003, the company said. Volante had cash $22.6 million cash in the bank at 30 June, compared with $14.8 million at 31 December 2003. The customer has got to feel they're getting better value for money out of your organisation," he said. "I don't think the price differential is that great. On the offshoring issue, Brackin believed contracts should be fulfilled in Australia. Breaking in as a services organisation in those countries - you'd have to have a very buoyant situation to do that," he said. "It's a tough marketplace - how do you break into China? Our IP is really about how we can deliver our contracts and our projects.
There were no plans to do business in Asia, he said. The company had no plans to chase business offshore, with the exception of New Zealand, Brackin said.
It comes down to your ability to deliver, to get reference sites and that people trust you," he said. "Government realise that we can do the job as well as the multinationals can. Volante and KAZ were the only Australian companies that could compete strongly against the multinationals in the high-end IT services market in this country, he said. People that run the company are in Australia. "People see us as being flexible - management's on the ground. He said customers now see the company as a "fully fledged" Australian IT services company. Australian IT infrastructure provider Volante Group has bagged its fourth managed services contract with the Federal government securing a three year, 6.7 million deal with the Department of Finance and Administration. Volante would bid for contracts in other states "as they come up," Brackin said. The company has 100 staff on the ground in South Australia and won a contract Adelaide-based with oil and gas company Santos in 2002. In the government market, a big focus for Volante this year would be in securing business with South Australian government departments. Volantes Designer solution provides comprehensive support for a wide range of regulatory transaction reporting standards via plug-ins. "There is a whole pile of areas where there's money to be spent," he said. Over the next financial year, Volante would spend up to $5 million in project services, covering seven practice areas which include connectivity, information life cycle management (ILM), software platforms, managed services, strategic consulting services, security and business solutions.īrackin claimed security and ILM were growth areas and a general IT infrastructure refresh going on. "Obviously we compete with HP in services contracts - both companies are aware of that. "HP continues to be our biggest brand," he said, adding that it was up to the customer to choose the brand that suits them. "Sales teams and systems are in place," he said.īrackin claimed there had been no affect on relationships with multinational vendors such as HP following the Ipex acquisition. Staff that had left following the acquisition had been replaced. Seven months down the track, company CEO Alan Brackin claimed the integration of Ipex had been completed with no redundancies. The result included the contribution from its February acquisition of local box builder Ipex which increased the company's annual revenue by 55 percent. Australian IT services outfit Volante Group has reported a profit after tax of $7.6 million on sales revenue of $348.3 million for its year ending 30 June 2004.
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